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Order Cancellation

We note that it is a significant action for you to select a suitable dress ,a pair of shoes or a beautiful accessories for your special occasion. Every item from our website is hand-sewn by our tailors. Once you placed an order, we will start to arrange for you. If for some reason, you change your mind after placing the order, please pay attention to the following details:

For Order Cancellation:

You can cancel any order in any time before the parcel has been shipped out and get a refund as below:

1. Orders canceled within 48 hours after payment confirmation are eligible for a full refund.

2. Orders canceled between 48 hours to 120 hours after payment confirmation are eligible for a refund including full shipping cost and 60% of the item purchase price.

3. Orders canceled more than 120 hours after payment confirmation  are eligible for a refund including full shipping cost and 30% of the item purchase price.

For Rush Order Cancellation:

You can cancel any order in any time before the parcel has been shipped out and get a refund as below:

1. Orders canceled within 12 hours after payment confirmation are eligible for a full refund.

2. Orders canceled between 12 hours to 48 hours after payment confirmation are eligible for a refund including full shipping cost and 60% of the item purchase price.

3. Orders canceled more than 48 hours after payment confirmation  are eligible for a refund including full shipping cost and 30% of the item purchase price.

For Order Modification:

You can contact us to modify your order's information before the purchased product was shipped out. Regarding dresses and bridals gowns ,you need to contact us within 5 days, if the dress you purchased has been completely made ,we have right to reject your modification request. You can change the product's style, color and size by making another extra payment as below:

1. Orders modified within 24 hours after payment confirmation do not need any extra payment.

2. Orders modified within 24 hours to 72 hours after payment confirmation need to pay another 20% of the item purchase price.

3. Orders modified within 72 hours to 120 hours after payment confirmation need to pay another 40% of the item purchase price.

4. Orders modified more than 120 hours after payment confirmation need to pay another 60% of the item purchase price.